Project Work

Élan can work with you to provide the most suitable and technically sound installation and project designs. In a day of age where hybrid systems are still common place and the integration of all these components are paramount to smooth running of your business – care should always be taken to ensure that the solution is both tailored to your current needs and future expansion or development of your office and business environment.

With in depth knowledge:

• Microsoft & Novell Platforms
  Security concepts
  Firewall products software and hardware
  (Checkpoint, Watchguard, Netscreen to name a few)
  Large network workstation rollouts
  Cross platform migrations
  Many other past projects also carried out with specific third party products or custom developments. 

Telephone Support

Telephone support will be provided in the event of a system failure or developed fault, the client can call the support line to resolve the issue over the phone. Élan will endeavor to receive the call immediately and ensure the most appropriate course of action is taken to bring a swift resolution. There are also several options for support outside of the normal business day these will be evaluated on an individual basis. 

Remote Support

Remote support can be offered where given access through a secure connection to the internal network – direct connection the problematic hardware or system remotely enables a swift resolution to the problem. This can also be utillised to keep a monitoring of the network to catch potential problems before they impact the usage of the network for the end user and prevent unnecessary downtime. 

On-Site Support

When faults can not be resolved by either Telephone or Remote support then a site visit will be required. With several levels of response time your business will be able to choose the most appropriate to you in the event of a complete system failure.